Hello! I'm Misha
I worked in various business roles, such as sales support, operations and logistics, where I developed my knowledge and understanding of various business processes. I have a passion for creating and maintaining smooth and seamless end-to-end business processes from the ground up.
Misha Batoon
DIRECTOR OF BUSINESS OPERATIONS &
SALESFORCE CONSULTANT
Phone:
(650) 489 7298
Email:
Location:
Silicon Valley (Bay Area) California
EXPERIENCE
2019 - PRESENT
BANDWIDTH IG, LLC
Director of Business Operations
Bandwidth IG is a metro dark fiber provider, building and operating the most efficient, high capacity dark fiber networks connecting major data centers in Northern California, Greater Atlanta and Greater Portland. As the Director of Business Operations, I was essential in architecting the company's sales operations and service delivery processes by integrating the company’s CRM and ERP systems. I manage Service Delivery team and the day-to-day business operations, ensuring projects are delivered to customers with only the quality that Bandwidth IG can deliver. I also assist with setting the company’s strategic direction and overall business objectives.
2018 - 2019
Customer Success / Project Coordinator
WHITLOCK, LLC
Whitlock (acquired by AVI-SPL) is a digital enablement solutions provider that designs, integrates, manages, and supports on-site and cloud-based communications and collaboration technologies for organizations around the globe. I held a Customer Support position where I worked directly with project managers and account executives to ensure timely completion of projects.
2015 - 2018
​Sales Support Supervisor
BIG JOE MATERIAL HANDLING
Developed and maintained sales support processes and procedures to improve efficiency, accuracy, and customer satisfaction.
Ensured that all sales support tasks, including order processing, order fulfillment, and customer service, are performed in a timely and accurate manner.
EDUCATION
2022
Data Analytics Certification
UC BERKELEY
The curriculum covers relevant tools and technologies including Intermediate Excel, Python, JavaScript, HTML5/CSS, API Interactions, SQL, Tableau, Fundamental Statistics, Machine Learning, R, Git/GitHub.
2019 - 2020
HARVARD BUSINESS
Harvard CORe is a business fundamentals program that combines Business Analytics, Economics for Managers, and Financial Accounting.
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Key Concepts:
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Analyze and interpret data to inform business decisions
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Implement analytical techniques in Excel
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Develop effective pricing strategies
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Identify sources of competitive advantage through differentiation
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Evaluate the financial health of a business using financial statements
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Prepare and evaluate financial forecasts
Harvard Business CORe
2009 - 2013
Bachelor's Degree in Business Economics
UNIVERSITY OF SANTO TOMAS
The program focuses on the relationship of business operations and the economy as a whole. It integrates economic principles and strategies into standard business practices to have both the micro view of how the business can acquire capital, generate profit, and efficiently produce goods and services, as well as the macro view of how external economic factors, such as government regulation, can affect, and should influence business decisions.
PROJECTS
Credit Risk Analysis using
imbalanced-learn and scikit-learn
libraries to build and evaluate models using resampling.
Data visualization for Breast Cancer incident and death rates in the United States categorized by year, race, states, and gender.
SKILLS
Python
Dashboards & Data Visualizations
CRM Salesforce Admin / Architect
Power BI & Tableau
ERP Netsuite
Project Management
EXPERTISE
BUSINESS OPERATIONS
Ensuring the smooth and efficient functioning of the company's overall operations.
Working closely with multiple departments to identify areas for improvement, streamlining processes, and implementing strategies to increase efficiency and productivity.
DATA ANALYTICS
Collecting, analyzing, and interpreting complex data sets to provide insights and recommendations to support business operations.
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Developing and maintaining dashboards, reports, and visualizations to provide insights into business performance and trends.
SALESFORCE
Administering and configuring the Salesforce platform, including user management, security settings, workflows, and process automation.
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Managing and maintaining Salesforce data integrity, including data quality, accuracy, and completeness.